1. Notification of cancellation or withdrawal from individual units or a program must be made in writing to Shafston prior to the start of the program.
2. Application and Accommodation Placement fees are not refundable.
3. Cancellation in writing at least 4 weeks before the student’s original program start date attracts a full refund of fees paid except as in 2 above.
4. Cancellation in writing less than 4 weeks before the student’s original program start date but prior to the start date attracts a refund except as in 2 above and less $350 cancellation fee.
5. Cancellation after the student’s original program start date will not attract a refund.
6. If you notify us of your intention to withdraw before your original start date and are eligible for a refund as per 4 and 5 above, then the refund will be paid to you within four weeks of Shafston receiving your notification of withdrawal.
7. In the case of visa refusal, a refund will be given up to the original program start date as long as written proof is presented, minus the application fee.
8. No refunds will be given to students who are expelled for unacceptable behaviour or non-compliance with visa conditions.
9. There are no refunds for public holidays or days you miss due to sickness or other reasons.
10. Fees are not transferable between students.
11. It is a course requirement that all fees as invoiced must be paid in full, failure to do so will result in a cancellation of enrolment and withholding of results.
12. In the case of a student needing to return home urgently, the remainder of their course may be deferred and the fees may be held for up to one year in trust.
13. Your program is indicated by the start and end dates on your Shafston acceptance letter.
14. All fees and charges are payable upon invoice. Students may be precluded from sitting exams, receiving results or attending classes if tuition fees are not paid by the date specified on the invoice.
15. In the case of provider default, refunds cannot be covered by a written agreement. Such situations are covered by the ESOS Act 2000 and the ESOS Regulations 2001
16. Any refund will be paid to the person or entity that originally paid the course fees and, where possible, in the same currency in which the fees were paid.
17. Cambridge Preparation course candidates must pay all exam fees applicable.

1. Tuition fees remaining, less $350 transfer fee, will be transferred to another institution if a student reaches the required IELTS score for higher studies entry before the end of their Shafston enrolment. The transferable amount will be adjusted so that the weekly fee rate paid is in accordance with the actual number of weeks studied. The new course must not have an ELICOS component.
2. All tuition fees from a Shafston ELICOS course may be transferred to other Shafston programs (i.e., Shafston Training One or Shafston Institute of Technology program). No transfer fee will be incurred for the first semester. The transferable amount will be adjusted so that the weekly fee rate paid is in accordance with the actual number of weeks studied.
3. Tuition fees cannot be transferred to other services.

1. Notification of withdrawal from individual units or a program must be made in writing to Shafston before your arrival in Australia (on a visa granted to study at Shafston).
2. Application fees are non-refundable.
3. If you notify us of your intention to withdraw from individual units or a program before your arrival in Australia (on a visa granted to study at Shafston) then you are eligible to receive a refund minus a $350 administration charge.
4. No refunds will be given for notification of withdrawal which occurs after your arrival in Australia (on a visa granted to study at Shafston). The exception to this is noted in paragraph five.
5. Once you have arrived in Australia (on a visa granted to study at Shafston), no refund is available to participants who withdraw unless the student can provide a medical certificate or show extreme personal hardship. In that case, fees may be refunded on a pro-rata basis, minus the administrative fee/deposit. However, should participants wish to resume their studies at a later date, the original fee payment can be used as credit towards that course within twelve months of initial payment. Refund requests should be made in writing.
6. If you notify us of your intention to withdraw before your arrival in Australia (on a visa granted to study at Shafston) you are eligible for a refund as per 3 above, then the refund will be paid to you within four weeks of Shafston receiving your request for refund.
7. No academic penalty will be incurred if you notify us of your intention to withdraw from individual units or a program before the end of week 4 of the semester.
8. It is a course requirement that all fees as invoiced must be paid in full, failure to do so will result in a cancellation of enrolment and withholding of results. Students may be precluded from sitting exams, receiving results or attending classes if tuition fees are not paid by the date specified on the invoice.
9. Where an international student obtains residency/citizenship status then local fees will apply from the semester following the date of their residency/citizenship.
10. Any refund will be paid to the person or entity that originally paid the course fees and, where possible, in the same currency in which the fees were paid.
11. In the case of provider default, refunds cannot be covered by a written agreement. For international students such situations are covered by the ESOS Act 2000 and the ESOS Regulations 2001.
12. Fees may be subject to change without notice.
13. All units offered subject to sufficient numbers.

Accommodation Terms and Conditions

Homestay

1. One week’s written notice to the Homestay Manager is required if you wish to leave your homestay. A $59 placement fee applies when moving to a new family.
2. One week minimum booking. There is no refund if you leave your homestay before this.
3. No additional placement fee will be charged if the College agrees that your Homestay is unable to provide a satisfactory environment.

Shafston University Mansions (Independently owned and operated by Brisbane City Student Accommodation PTY LTD)

1. A copy of the Shafston University Mansions terms and conditions will be given to residents upon check-in and is also available on our website at;
   http://www.shafston.edu/general/accommodation/university-mansions_3.html

Confidentiality and Privacy Policy

The College is not permitted or authorised to give out your private addresses or the address of other students unless requested within the law. Your personal information may be made available by the provider (Shafston House College Ltd, Shafston Institute of Technology Pty Ltd or Shafston Training One Pty Ltd) to Commonwealth and State agencies and the ESOS Assurance Fund Manager. The College is not permitted to give out personal information or the contact addresses of staff members.